The client is seeking a Vice President (VP), Practice Operations to lead operational excellence and transformation across a defined portfolio of clients within Media Management & Delivery (MM&D). Reporting to the SVP, the VP will translate strategy into consistent, scalable ways of working across client teams, improving quality, efficiency, and performance while unlocking greater value for clients and the business. The role serves as a senior partner to client and internal stakeholders, driving adoption of new capabilities, delivery models, and technologies.
Key responsibilities include hub accountability for day-to-day operational delivery within an assigned client or business area, including stakeholder management, performance, and outcomes. The VP will also own a strategic pillar focused on transformation, standardisation, and continuous improvement at scale, and will implement and manage practice value propositions and go-to-market strategies aligned to the overall MM&D strategy. Additionally, the role will execute operational and transformational plans set by the SVP, driving efficiency and quality improvements across the portfolio.
The ideal candidate will have proven media operations leadership experience, typically with a track record of managing, motivating, and developing high-performing teams. They should demonstrate strong operational and commercial acumen, including the ability to implement value propositions, identify commercial opportunities, and apply forecasting and resource management. The VP will be expected to manage large-scale projects and transformation initiatives, bringing craft and domain expertise across multiple media practices (such as Search, Social, and Programmatic), along with effective client and stakeholder management as a trusted operational advisor.