A client is seeking a hands-on Service Director to lead a high-visibility fixed operations service team in Greenville. This role will provide real operational influence, including the authority to tighten service department processes, build a stronger team, and elevate the customer experience in a busy on-site environment.
The Service Director will oversee the daily rhythm of a high-activity service department, balancing customer experience, team output, and departmental performance. Responsibilities include leading, coaching, and developing frontline service personnel and technicians; using operating metrics to identify trends, remove bottlenecks, and improve hours sold, repair order flow, labor performance, and retention; coordinating with cross-functional leaders to maintain parts availability and smooth communication and handoffs; and stepping in to manage escalated customer concerns with professionalism and urgency.
The role will also strengthen training, consistency, and process discipline to support a polished, high-trust customer environment while upholding safety, policy, and documentation standards. The client is looking for experience leading automotive service operations in a dealership setting, including managing advisors and technicians, strong command of fixed operations metrics and service department financial drivers, confident coaching and communication skills, a stable career history with strong follow-through, and the ability to satisfy screening requirements, including a valid driver’s license.