The client is seeking a Service Director for Customer, Democracy, and Neighbourhoods in Sandwell. The ideal candidate will be a collaborative leader with a passion for public service and a track record of senior leadership. This role involves creating a unified engagement function to provide a seamless experience for residents, championing innovation in digital services, and driving a new model of neighbourhood working that empowers councillors and strengthens community relationships. The Service Director will work closely with political leaders to enhance local democracy and inspire the next generation of civic leaders.
Sandwell has a rich history of industry, innovation, and strong communities, and the client is looking for someone to help continue the transformation of services to better serve residents. The successful candidate will need to exhibit high levels of political awareness, build strong relationships with Members, communities, and partners, and lead cultural change within the customer services function. This is an opportunity to make a meaningful impact on the community, raise the profile of local democracy, and ensure that services reflect the needs of Sandwell's diverse towns and neighbourhoods.
Overall, the Service Director role at the client is a pivotal position at the heart of their ambition to empower communities, enhance places, and enable people. The successful candidate will play a key role in breaking down silos, embedding values across the organization, and driving excellence in customer and community engagement. This is a unique opportunity to lead the integration of customer services, champion innovation in digital, and strengthen relationships with political leaders to create a more connected and engaged community in Sandwell.