The client’s Senior Vice President, Client Services leads the strategic direction, growth, and satisfaction of key client relationships. This executive is accountable for delivering measurable marketing and customer experience outcomes through integrated data, digital marketing, analytics, and fulfillment solutions, combining consultative leadership, operational excellence, and commercial growth to serve as a proactive partner.
Key responsibilities include serving as an executive sponsor for major accounts to drive retention, growth, and satisfaction, developing deep understanding of clients’ business models and customer strategies, and identifying opportunities to improve customer experience, lifecycle value, and marketing ROI. The role also involves leading executive-level engagement (including governance and strategic planning rhythms), owning revenue growth and financial performance for an assigned portfolio with accountability for P&L, partnering with Sales and Solution leaders to expand scope across digital, data, CX, fulfillment, and advisory capabilities, and building long-term account plans and forecasting revenue.
The role translates client needs into actionable marketing, analytics, and omnichannel execution strategies while ensuring timely and high-quality delivery across multi-disciplinary teams. The Senior Vice President will drive operational efficiencies and continuous improvement using data-driven decision-making, champion compliance with security, privacy, and quality standards, and lead and develop Client Directors/Managers and cross-functional delivery partners. Qualifications include 12+ years of client services leadership in marketing, customer engagement, digital agency, or data-driven service organizations; proven experience managing large portfolios and growing strategic accounts; strong business acumen with P&L ownership; expertise across relevant CRM, data analytics, digital media, marketing automation, CX/contact centers, and fulfillment/logistics; and strong executive communication and relationship-building skills, with the ability to lead cross-functional teams in a matrixed environment.