The client is seeking a Senior Director, Donor Growth and Engagement to lead national donor growth and engagement strategies. This senior leadership role drives donor acquisition, retention, stewardship, and sustainable revenue growth, with strategic direction and financial accountability for a key revenue-generating portfolio. The position uses performance insights, donor data, and market trends to maximize opportunities across the donor lifecycle, helping advance individual fundraising and broaden support across a new generation of constituencies.
Key responsibilities include developing and executing a national donor growth strategy across the full donor lifecycle, including acquisition, stewardship, retention, reactivation, and upgrading. The role will establish annual and multi-year donor revenue plans, set performance targets and growth priorities, and lead a multi-channel marketing approach that may include face-to-face fundraising, digital channels, direct mail, and messaging channels to maximize ROI and long-term donor value. The Senior Director will build alignment with The client’s brand and mission through trusted relationships with internal leaders and external partners, vendors, and agencies, while advancing donor data, segmentation, and performance insight practices.
The Senior Director will lead and coach high-performing teams across areas such as monthly giving, one-time giving, gift management, donor insights, donor care, and prospect research. The role includes establishing KPIs, dashboards, and reporting practices to monitor revenue, retention, acquisition cost, and campaign ROI, as well as leading budget planning, forecasting, and resource allocation for the donor growth and engagement portfolio. The ideal candidate has a minimum of 10 years of progressive leadership experience in fundraising, donor engagement, revenue marketing, customer growth, loyalty, or client lifecycle management, including at least 5+ years managing teams, with demonstrated success growing recurring and donor/customer/constituent revenue through lifecycle optimization and segmentation; experience with donor databases, CRM systems, marketing automation, analytics, and fundraising operations is expected.