The client is seeking a Retail & Education Executive to lead retail performance and uphold superior customer service across stores in a defined region. The role focuses on growing and maximizing retail sales while achieving store targets and maintaining brand image through adherence to merchandising guidelines and merchandising schematics. The position also supports shopper strategy execution across retail activities, including planning and executing effective promotions.
Key responsibilities include setting, managing, and monitoring monthly sales goals; reviewing stock levels and product ordering; using available reports to manage the business; and assessing the sales impact of global shopper initiatives while targeting frequent nationalities. The role will communicate sales performance and relevant competitive or commercial insights to the Brand Manager and/or Education Manager, and collaborate with the retail operator to optimize in-store staffing schedules to maximize sell-out and improve customer-facing execution.
The client will also manage in-store talent through recruiting, developing, motivating, evaluating, coaching, and training counter and store staff. This includes conducting and coordinating training sessions, overseeing performance against expectations, verifying selling techniques and service standards, and using tools such as mystery shopping to evaluate opportunities and motivate teams. The role incorporates merchandising execution duties such as monitoring display cleanliness and presentation, ensuring tester and sampling replenishment, coordinating window display and animation setup, and updating the Brand Manager on any space or location changes; extensive travel is expected to be a major part of the role (around 75%).