This opportunity involves a leadership role as a Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director. The position requires overseeing the planning, mobilization, and delivery of a comprehensive CLM and KYC program within a financial services organization. Key responsibilities include defining the program scope, deliverables, timelines, and governance structures, as well as managing budgets, forecasting, resource planning, and vendor relationships. The role also entails leading a cross-functional team to drive the implementation, customization, and adoption of the Fenergo platform, ensuring alignment with regulatory, product, and operational requirements.
The Programme Director will work closely with senior stakeholders across various departments, including Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office, to ensure the program's strategic alignment and regulatory compliance. Responsibilities also include driving the delivery of target-state CLM capabilities, such as onboarding, periodic reviews, KYC refresh, client documentation, screening processes, and workflow optimization. The role demands effective collaboration, accountability, and continuous improvement strategies for client lifecycle management and KYC processes, along with monitoring project progress and addressing risks.
Applicants for the Programme Director position should possess proven experience in delivering complex programs in the banking sector, with strong knowledge of client lifecycle management and KYC processes. Key qualifications include excellent leadership and stakeholder management skills, a deep understanding of regulatory requirements, and the ability to manage multiple priorities under pressure. Experience with the Fenergo CLM platform and other workflow and screening tools is essential. The candidate should also have experience working in fast-paced environments, particularly in London, and demonstrate exceptional communication and problem-solving abilities, particularly when dealing with senior executives and regulators.