The client is seeking a Private Client Director responsible for elevating the customer experience and driving growth of high-potential clientele for a luxury wines and spirits brand. The role focuses on building and recruiting new clients through direct sales efforts, increasing brand desirability, and representing the brand with professionalism and respect for brand integrity. It will also include ownership of the private client relationship and support of brand ambassador activities to optimize opportunities for repeat sales.
Key responsibilities include engaging prospective high-net-worth individuals independently and with support from the brand team, using approved customer engagement formats such as tastings, and proposing new or relevant formats based on available opportunities. The role will support closing sales with assistance from the private client coordinator and ensure accurate customer and sales records are maintained in the database. It will also involve working with fostering agents under the guidance of the brand director to create customer engagement opportunities, while conducting CRM support to strengthen relationship management.
Additional duties include representing the brand to generate goodwill among event VIPs and related stakeholders, developing targeted initiatives to drive client engagement, and applying both qualitative and quantitative analysis to monitor spending and trends and identify opportunities. The director will support client acquisition and retention through strategic action plans, partner development, luxury and business event organization, and coordination of special projects and collaborations. Requirements include at least 5 years of relevant experience in direct sales with high-net-worth individuals, with financial and/or luxury industry experience, B2B or B2C experience, and private wealth management experience preferred; a bachelor’s degree in business or a related field is required, with an MBA preferred, along with strong communication and project planning skills and an understanding of the US market.