the client is seeking a senior operations and digital transformation leader to drive excellence in complex, large-scale content production and creative services environments. The role will focus on optimizing processes, resources, and teams, monitoring key performance indicators, and providing reporting to senior leadership. The position will support improved operational quality and delivery efficiency across multiple areas.
the client is in a transformation phase centered on automation and digitalization, and this role will define and advance the technology transformation aligned with the company’s global strategy. responsibilities will include translating strategy into execution across operating models, leveraging automation and artificial intelligence to improve productivity and scalability, and partnering across internal teams and clients to connect strategic intent with day-to-day delivery.
The position also owns financial performance, including budget responsibility and cost optimization to maximize efficiency and profitability. Additional responsibilities include leading and developing large teams, strengthening culture and scalability, and ensuring strong governance through compliance, operational quality oversight, and risk management in global, complex environments. The successful applicant will typically bring 10+ years of experience in digital production or creative operations, 5+ years leading operations or production teams at scale, proven experience in digital transformation and process optimization, and strong financial management experience; project/program management certification and relevant academic or equivalent experience may be valued. English and Spanish fluency is expected.