Join the client as an Operations Director within the senior leadership team. The role will report to the CEO and work closely with the regional COO, supporting day-to-day execution of large-scale projects and ensuring service delivery aligns with contractual and quality standards. You will also be responsible for maintaining operational oversight across multiple sites and supporting the organization’s operational objectives across the business services function.
Key responsibilities include managing and optimizing a large workforce through recruitment, training, scheduling, and performance management, as well as developing and implementing operational strategies to improve efficiency, reduce costs, and enhance client satisfaction. You will drive continuous improvement initiatives and best practices, monitor KPIs, and prepare regular reporting for senior leadership on operational performance and workforce productivity. The role also includes strengthening client relationships, serving as a primary point of contact for escalations and strategic discussions, and collaborating with cross-functional teams to integrate services seamlessly.
The successful candidate will bring proven senior operations leadership experience and strong ability to manage large, diverse teams across multiple sites. Excellent communication in Bahasa and English is required, alongside demonstrated client relationship management skills and a solid understanding of operational processes, budgeting, and cost control. You will also be expected to ensure compliance with health, safety, and environmental regulations, maintain industry standards, and demonstrate strong problem-solving and decision-making under pressure, as well as leadership qualities that influence and motivate teams. A degree in business administration or a related field is required, and experience leading substantial teams is expected, with in-depth knowledge of industry trends and a commitment to high-quality, compliant operations.