The client is a leading fintech and blockchain company expanding in Asia, seeking a Director of User Operations to enhance user experiences on their global digital asset platform. The individual will assume a pivotal role in managing and refining user-centric operations, driving data-informed engagement strategies, and collaborating seamlessly with Marketing, Data, Engineering, and Product Management teams to optimize platform performance.
The role involves spearheading initiatives such as improving user onboarding processes, supporting targeted marketing campaigns, and swiftly resolving user incidents in coordination with technical teams. The candidate will leverage data insights to enhance user engagement and retention while implementing risk management strategies in compliance with AML/KYC regulations. Collaboration with Marketing, Engineering, and Product Management teams is essential for executing user acquisition and engagement campaigns, addressing technical resolutions, and enhancing platform features with a focus on user interfaces and personalized tools.
The ideal candidate should possess 10 years of experience in Digital Assets, FinTech, or trading platform operations, with a strong emphasis on user-facing components and regulatory compliance. Demonstrated success in leading cross-functional teams, proficiency in platform tooling, and experience in token listings and campaign operations are crucial. A familiar background in trading workflows, user segmentation, or VIP strategies is advantageous. This position requires a business-minded, execution-focused individual who can balance user experience with operational needs.