The Manager, Claims Preparedness and Crisis Management will be responsible for overseeing the development and implementation of crisis management, business continuity, and claims coordination frameworks within the organization. This role will involve working closely with the Director, Claims Preparedness to ensure that our client is prepared to respond effectively to major incidents, such as ship-source oil spills and railway accidents involving designated goods. The Manager will lead efforts to continuously improve the organization's operational readiness for low-frequency, high-impact events, with a focus on mass claims management.The ideal candidate for this position will have a strong background in crisis management and claims coordination, with experience in developing and implementing frameworks to respond to major incidents. They will be responsible for leading the organization in preparing for and responding to emergencies, ensuring that our client is equipped to handle mass claims arising from significant incidents. The Manager will play a key role in strengthening the organization's operational readiness and ensuring that our client is able to effectively manage crises as they arise.