A high-growth consumer tech platform seeks a Head of Trust & Safety to inaugurate their senior leadership in this crucial domain. This role involves developing and managing Trust & Safety procedures across the platform, crafting policy, managing escalations, and making strategic decisions in nuanced situations. The position, based in London with a flexible hybrid arrangement, offers long-term potential to grow into a Chief Safety Officer role.
The responsibilities include formulating a comprehensive safety strategy that aligns legal, ethical, reputational, and commercial interests. The successful candidate will build the Trust & Safety department from its inception, shaping the operational model and scaling the team. Additionally, this role requires collaboration with Legal, Compliance, Operations, and Fraud teams to implement cohesive risk management practices within the organization.
The ideal candidate will have extensive experience in Trust & Safety, Policy, Compliance, or Platform Risk, particularly in high-volume user-generated content environments. Experience with rapidly scaling platforms, such as social media or other consumer tech businesses, is highly desirable. Applicants should have a proven track record in constructing and expanding teams and functions from an early stage, possess strong stakeholder management capabilities, and be capable of operating at a senior leadership level.