The client is seeking a strategic and experienced Head of Operations to join their Senior Management Team. This key role is a combination of compliance operations and technology change leadership, aimed at ensuring excellence in the certification scheme assurance processes.
The selected candidate will be accountable for the data structures supporting member and user-facing systems such as databases and portals. The role is crucial for reinforcing the clients leadership in food assurance and supporting the broader UK food chain responsibilities. The objective is to deliver high standards for British food, ensuring safety, traceability, and responsible production, while supporting British farming.
In this position, the Head of Operations will be responsible for strengthening the operational delivery across vital areas that impact member experience, certification, and customer service. The role requires fostering collaboration within the client to shape the clients future while maintaining an agile, outward-facing, and digitally adept approach.
Leading and developing the Operations team to embed a culture of accountability and continuous improvement is crucial, alongside overseeing compliance with industry standards. Part of the responsibility includes developing a technology systems strategy to ensure the robustness of data infrastructure and system reliability.
The ideal candidate will be a highly motivated operations leader with a background in tech-driven operational functions and multi-functional team leadership. They should have a strong understanding of compliance models, technology systems, and data governance. The role demands a strategic thinker with hands-on capabilities to translate vision into concrete operational outcomes.
Strong communication skills and familiarity with the food, farming, or agribusiness sectors are essential, as the role involves engaging with senior stakeholders in a complex environment.