As the Head of Customer Success, you will oversee the entire customer journey, from initial contact to achieving results and expanding relationships. Your main focus will be on creating value for customers and ensuring they have a positive experience with our products. You will work closely with your team to build long-term relationships and enhance the overall customer experience. Your role will be crucial in shaping how we approach Customer Success and will directly impact the lives of healthcare professionals, patients, and the growth of the company. In this position, you will be responsible for developing scalable processes, structuring the team, and preparing for rapid growth. You will lead, coach, and develop a high-performing team that handles onboarding, support, and product development. As a strategic and operational leader, you will be able to set up long-term processes while also being hands-on when necessary. Your role will be instrumental in driving the success of our customers and the overall growth of the company.