The Head of Conduct and Standards will be responsible for overseeing the Professional Conduct Team and ensuring that complaints and disciplinary processes are handled effectively and in accordance with regulatory standards. This role will play a key part in implementing regulatory reforms and driving improvements in decision-making, resolution timelines, enforcement of sanctions, and overall operational performance to support our client's strategic goals.Working closely with the Executive Director of Regulation and other senior management team members, the Head of Conduct and Standards will be instrumental in leading regulatory transformation efforts and ensuring compliance with the Regulation of Legal Services (Scotland) Act 2025. The successful candidate will be tasked with driving continuous improvement in complaints handling processes and operational efficiency, while upholding the highest standards of regulatory practice. This role will be crucial in shaping our client's approach to professional conduct and standards, and will contribute significantly to the achievement of the Societys regulatory objectives.