The client is a consumer-focused organization operating across multiple business units and partner networks, with a strong emphasis on building a modern, insight-driven data capability. The role of Head of Analytics and Data Science leads a combined Analytics and Data Science function, shaping how data supports loyalty programmes, customer engagement, and commercial performance across the organization.
Key responsibilities include unifying Analytics and Data Science teams into a single function; leading and developing managers and specialists; setting the roadmap for customer-focused data initiatives such as loyalty and pricing optimization; and driving adoption of self-service analytics while improving data accessibility. The role also oversees the overhaul and optimization of dashboards and reporting frameworks, and partners with senior stakeholders across business units to influence decision-making.
The client seeks strong commercial experience leading Analytics and Data Science in consumer-focused environments, including defining and executing data strategies and delivering data transformation programs that improve self-service analytics and reporting. The ideal candidate has experience in customer analytics related to loyalty and/or pricing use cases, strong stakeholder management skills with the ability to influence senior leadership, and solid technical grounding in data science and analytics with the credibility to guide teams and review outputs.