The client, a faith-based international NGO, is seeking a Director, Channels & Campaigns to lead revenue growth and supporter acquisition through non-digital channels. With a mission to create hope for children and families in poverty, the client values results, respect, integrity, teamwork, and excellence. The Director will be responsible for shaping donor experiences and enhancing supporter journeys, leading a team focused on excellence, empathy, and responsiveness.
The Director will design supporter journeys to enhance satisfaction and annual giving, lead communication strategies for donor appeals, and collaborate with creative teams for consistent messaging. They will also lead, coach, and develop a high-performing customer service team, promote compliance with safeguarding policies, and monitor call quality and team productivity for improvement. Additionally, the Director will improve systems and processes for efficiency and supporter satisfaction, working with global sponsorship teams to ensure seamless donor experiences.
This key leadership role at the client offers the opportunity to transform everyday acts of generosity into lifelong impact, ensuring every child can dream fearlessly and achieve their full potential. The Director will play a crucial role in building deep relationships with supporters, optimizing processes, and driving strategy to reflect the client's commitment to serving vulnerable children worldwide. Join the client in empowering transformation and partnering with children to change their world.