The Director, Strategy + Member Engagement will work closely with the Executive Director to develop and implement a comprehensive member engagement strategy for our client. This includes overseeing the implementation and optimization of a Customer Relationship Management (CRM) platform to better understand, engage, and deliver value to members. The Director will play a key role in advancing our client's member-centered, data-informed, and future-focused vision through collaboration, influence, and innovation.This newly created role is responsible for strengthening internal capacity, driving organizational priorities, and fostering a culture of continuous improvement within our client. The Director will be a key member of the senior leadership team, working to preserve our client's highly collaborative and relationship-focused environment while advancing the organization's strategic goals. Overall, the Director, Strategy + Member Engagement will play a critical role in enhancing member engagement and ensuring that our client continues to provide value to its members in a rapidly changing healthcare landscape.