The client is seeking a Director of Schools and Groups to lead program development, customer experience delivery, and the management of all program staff responsible for year-round offerings. The role supports leadership and educational programming from September through June, including leadership development experiences and school, church, and corporate group programming. The client’s mission focuses on positive youth development, outdoor experiences, and leadership growth.
Key responsibilities include developing and managing youth and leadership program offerings, adapting existing programs, and creating new offerings to deepen mission impact, improve outcomes, increase value, and attract new audiences. The Director will work with educational partners to enhance curriculum-based results and will ensure program objectives are delivered, evaluated, and continuously improved. The role also involves maintaining alignment with relevant industry and provincial standards, strengthening expertise through personal development and research, facilitating leadership experiences, and managing the program budget using a sliding scale approach for facilities, equipment, and staffing.
The Director will provide people leadership for full-time and seasonal staff, setting clear accountabilities to deliver program outcomes with strong attention to safety and excellent customer service. They will ensure staff engagement with the client’s vision and mission, conduct internal growth and development activities as outlined by senior management, and deliver consistent service standards across the booking process, arrival, participation, and follow-up. Additional duties include collaborating across resort functions, developing customer feedback processes with relevant leadership, addressing satisfaction issues with creative solutions, participating in senior and team leadership meetings, supporting scheduled on-call coverage, attending corporate events and chapel-related activities, and performing other related responsibilities as assigned.