The client is seeking a Director of Quality to lead a high-visibility quality organization supporting North America and partnering across global leadership. The role will manage a quality team of approximately 10–15 direct reports and a broader quality organization, overseeing functions such as quality management, supplier quality, auditing, quality customer engineering, quality systems, and related process improvement activities. The Director of Quality will ensure facilities meet organizational quality standards and align with customer needs, while balancing established internal knowledge with new ideas to drive continuous improvement.
Key responsibilities include reinforcing customer expectations for product quality and service, acting as an internal advocate for customer requirements, and ensuring compliance with quality management system standards such as ISO 9001 and IATF requirements through proper implementation. The Director of Quality will promote a process-driven approach across functions, support waste reduction efforts using structured problem-solving methodologies, and encourage the identification and adoption of best practices across facilities. The role also includes overseeing quality management system documentation and customer-specific requirements, building a culture of continuous improvement through training and knowledge sharing, and partnering with supply chain, purchasing, and plant leadership to achieve positive outcomes.
The Director of Quality will lead audit and corrective action activities, recommend and coordinate quality training programs, and maintain systems to track quality events, including nonconformances and corrective/preventive actions. The role will define and monitor key performance indicators for QMS effectiveness, conduct regular reviews of quality performance, and communicate results through recurring reporting. Additional responsibilities include overseeing product certification and customer sample submissions, coordinating customer and certification body visits to facilities, ensuring processes are in place to identify and fulfill stated and implied customer quality requirements, and managing customer quality concerns and complaints to support timely resolution; the position also typically requires strong experience in manufacturing quality leadership, including automotive or industrial manufacturing exposure, leadership capability across management levels, and proficiency with common office tools.