The client is seeking a Director, Operations Lead - Loans Enablement to lead delivery of Operations capabilities for a Platform. In collaboration with EPO and Engineering leadership, the role will define and execute the Operations strategy, optimize The client experience, and drive control effectiveness and efficiency across Operations Service Delivery Groups (SDGs). The Director will support Operations services across Pods and SDGs, fostering continuous improvement in client deliverables, unit costs, and control enhancements.
Key responsibilities include implementing and managing comprehensive Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds. The Director will provide senior Operations expertise to support Platform mandate delivery, escalating issues through appropriate Operations leadership and governance forums as needed. The role will also engage directly with external clients to share insights for improving efficiency, including peer benchmarking, and will recruit Operations talent required within the Platform.
The Director will proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and digital tool deployment in partnership with the Operations Hub. They will champion Operations learning across the Platform by partnering to enhance training curriculum, and collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide. The role requires a bachelor’s degree or equivalent related experience, typically 10–12 years of total work experience with management experience preferred, Operations experience, and leadership and influencing skills, along with strong problem-solving and the ability to make timely decisions.