The client is seeking a strategic Director of Operations in PropTech to help drive operational excellence, revenue performance, and cross-functional execution in a fast-moving, high-growth environment. This executive-level role will lead operational strategy and execution across customer-facing functions, with a focus on building scalable processes that improve efficiency, productivity, and organizational performance.
The Director of Operations will provide leadership, coaching, and accountability for operational teams, fostering a culture of performance and continuous improvement. Responsibilities include developing and managing revenue forecasting models, operational dashboards, and executive reporting; monitoring pipeline performance, conversion metrics, and operational KPIs; partnering with executive leadership to improve forecasting accuracy and revenue planning; and driving initiatives that enhance the customer journey from lead generation through transaction completion.
The role will also evaluate operational workflows and implement process improvements to strengthen the customer experience, while collaborating closely with sales, finance, technology, and operations leaders to align objectives and execution strategies. Required qualifications include a bachelor’s degree, five to seven years of combined operations leadership and revenue operations experience, demonstrated success leading operational or sales organizations with forecasting and performance management responsibilities, strong knowledge of real estate transactions and the lead-to-close lifecycle, and advanced skills in Excel and PowerPoint with experience producing executive dashboards and presentations; Salesforce or a comparable CRM platform proficiency is also expected. An MBA is preferred, along with experience in operational transformation, business process improvement, rapidly expanding technology-enabled organizations, and CRM enhancements or reporting/business intelligence initiatives.