This position offers the opportunity to lead a critical customer-facing service during a period of strategic transformation. The role is essential in shaping how services are delivered, particularly in the areas of empty homes, lettings, and income. The primary responsibilities include ensuring that performance standards are consistently met and improved while embedding a culture of accountability and customer focus. Additionally, the role involves collaborating closely with the Transformation Programme to implement a new operating model that simplifies processes, leverages digital tools, and fosters a high-performing culture centered on customer satisfaction.
The client seeks an experienced leader with a strong background in housing management, including expertise in service transformation and success in process redesign, system implementation, and cultural change. The ideal candidate should possess the ability to exercise sound judgment, collaborate effectively across functions, and influence decisions to ensure the voice of residents shapes every decision. Candidates should be passionate about building inclusive, empowered teams that deliver exceptional customer service and drive operational excellence.
This role is based in a values-driven environment where diversity and inclusion are prioritized, and continuous improvement is celebrated. The client is committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership roles if they fulfill the role criteria. Applicants are required to submit a CV along with a supporting statement addressing the person specification criteria. The process includes providing referee details for those advancing to the final stages, with the assurance that permission will be requested before referee contact. Application submissions will be acknowledged via automated email confirmation.