We are seeking a strategic, client-focused, and digitally savvy Director of Account Management & Strategy to lead a team responsible for driving client success, retention, and growth across key accounts. This role combines senior relationship management with deep expertise in digital strategy to deliver innovative, data-driven solutions that support measurable business outcomes. The Director will serve as the senior strategic lead across a portfolio of high-value digital accounts, partnering closely with senior client stakeholders.
Key responsibilities include leading account planning, goal setting, forecasting, and reporting in alignment with client objectives. The Director will collaborate with cross-functional teams across creative, media, technology, and analytics to ensure seamless campaign execution. In addition, the role will drive the development of digital-first strategic plans, including customer journey mapping, channel planning, and performance frameworks, translating business goals into measurable KPIs and using data insights to continuously optimize performance while staying ahead of digital trends.
The Director will manage and mentor account managers and strategists, setting clear performance expectations and providing coaching and feedback to support continuous improvement and professional development. The role also includes identifying upsell and cross-sell opportunities in partnership with business development and product teams, presenting strategic recommendations and new initiatives to clients and internal stakeholders, and championing the integration of new digital tools, platforms, and best practices across accounts. Required qualifications include 8–12+ years of experience in account management, digital strategy, or client services in an agency, consultancy, or digital-first organization, demonstrated success managing large-scale digital campaigns and client relationships, strong knowledge of digital marketing channels, exceptional leadership and communication skills, and a data-driven mindset; a bachelor’s degree and experience with martech, adtech, or SaaS platforms are also expected, along with familiarity with agile or cross-functional team structures and comfort navigating both B2B and B2C environments.