The client is seeking a Director-level business-facing technology leader to guide customer-focused digital transformation within a global retail environment. This highly visible role sits at the intersection of product, software development, architecture, and business leadership, supporting enterprise digital experiences across areas such as loyalty, CRM, personalization, mobile and web, checkout, retail/store experience, analytics, and customer engagement.
In this role, you will lead customer-facing digital technology initiatives across a global portfolio and partner with product, architecture, software development, and business stakeholders to translate customer journeys into scalable technology solutions. You will support digital capabilities spanning loyalty, CRM, personalization, mobile applications, websites, checkout experiences, retail technology, analytics, integrations, and customer engagement, while also connecting strategy and execution across vendor platforms, internal applications, APIs, data models, engineering teams, vendors, and business outcomes. You will serve as a trusted technology partner to leadership by evaluating solution options, identifying risks, removing blockers, and aligning teams around execution.
You are expected to lead direct and/or indirect teams across a global environment and manage portfolio planning, delivery priorities, vendor relationships, forecasting, and operational execution to support continued expansion of customer-facing digital experiences, including loyalty-linked and in-store and self-service capabilities. Qualifications include 10+ years of experience leading digital technology and customer experience/omnichannel/digital product or engineering functions, with a strong background translating customer journeys and business needs into technology solutions across systems, teams, data, integrations, and platforms. Additional expectations include comfort operating in a mixed environment involving vendor platforms and internally built applications, demonstrated cross-functional partnership, the ability to lead through ambiguity, and proven capability to connect digital technology investments to measurable business outcomes such as customer experience improvements and engagement or growth.