The Customer Success Manager role at Motion Analysis involves establishing and leading the Customer Success function to support the company's transition to a subscription-based business model. This position is crucial in building long-term, value-driven relationships with customers, with a focus on increasing net revenue retention and gathering continuous feedback for product and process improvements. Working closely with product, technology, and sales teams, the Customer Success Manager will play a key role in developing structures and processes to drive company growth.This role combines operational tasks with strategic initiatives, directly impacting the company's success. The Customer Success Manager will engage with technically advanced products and software services, building trust and engagement with both new and existing customers. Located at the head office in Linkoping, this position offers the opportunity to work with a dynamic team and contribute to the company's growth through customer-focused strategies and initiatives.