As the COO, you will play a crucial role in leading a significant transformation within our client. You will oversee a large portion of the workforce, including Regional Managing Directors and a Commercial Services Director, totaling around 1,000 employees. Your leadership will be instrumental in defining and implementing operational excellence to drive the organization forward. This role offers a unique opportunity to carry on the legacy of Octavia Hill, a pioneer in the social housing movement. By championing the idea that decent housing and community support can change lives, you will have the chance to revolutionize the present and create a new social contract with residents. Through a combination of human connection and technology, you will ensure that our client consistently delivers exceptional service to those it serves.