The Contact Center Manager is responsible for overseeing the daily operations of a high-performance contact center with a focus on maximizing inflow, booking rates, and clinic occupancy. This role involves working closely with the team on a daily basis, taking calls, coaching in real time, and ensuring quality, pace, and results. The manager reports to the Marketing Manager and collaborates with various departments to ensure the right inflow, capacity, and resource allocation in the clinics.The primary goal of the Contact Center Manager is to lead and operate the contact center with a clear commercial focus, driving advisory, outbound calls, and efficient handling of incoming contacts. This position requires strong leadership skills, the ability to work closely with team members, and a focus on achieving key performance indicators. The manager plays a crucial role in maximizing clinic occupancy and overall business success by working closely with marketing, sales managers, and other key stakeholders to ensure optimal resource allocation and operational efficiency.