The Chief Product & Technology Officer (CPTO) is a senior Executive Leadership Team role responsible for driving a transformation into a product-led, digitally enabled business. The CPTO will provide strategic leadership across product, technology, data, digital delivery, and transformation, shaping technology and product strategy from first principles while modernising digital capability and building foundations for future commercial success.
Key priorities include leading the development and scaling of digital products and an intuitive self-serve customer experience, including e-commerce capability, to accelerate growth in target business segments. The CPTO will also lead the organization’s response to emerging artificial intelligence opportunities by developing innovative licensing, data, and platform capabilities that support responsible and ethical AI adoption. In addition, the CPTO will build a future-ready technology function, establishing a clear operating model, strengthening governance, and restoring confidence in technology as a strategic enabler of business performance.
The ideal candidate is an inspiring, commercially minded technology product leader with experience leading digital, technology, product, or transformation programmes in product-led, platform, or technology-enabled organisations, including delivering customer-centric digital services. They will have strong strategic and commercial capability, demonstrated ability to leverage AI, data, and technology to create value and improve customer experiences, and the leadership presence to influence at senior governance levels, challenge constructively, inspire teams, and build trusted relationships across complex stakeholder environments. The role values a collaborative, transparent leadership style focused on making clear decisions and enabling teams to thrive.