The client is seeking a Chief Operations Officer to strengthen and improve the organization’s operational structure and support expansion into brick-and-mortar retail locations and international presence. The COO will collaborate closely with the CEO and lead cross-functional efforts alongside a C-level team, working to align operations with overall company strategy.
Key responsibilities include driving accountability through performance metrics and goals across departments; overseeing the supply chain, including raw materials, components, logistics, and fulfillment; managing cost of goods sold, forecasting, demand planning, inventory, vendor relationships, and fulfillment operations; and building operational and financial oversight frameworks for retail operations and international expansion. The role also includes partnering with departmental leaders to implement company strategy and coaching and mentoring teams to improve performance and maintain positive team culture.
The ideal candidate has a demonstrated track record of developing and leading high-performing teams and delivering strong operational outcomes. Experience in an operations leadership role is expected, typically including success managing organizations with significant sales volume and larger employee teams, as well as exposure to retail, e-commerce, consumer goods, or manufacturing environments where fast growth and responsiveness are important. Additional strengths may include familiarity with large retail relationships, knowledge of electronic data interchange (EDI), strategic planning and KPI development to measure performance, and the ability to delegate effectively while ensuring timely execution.