As Chief Operations Officer, you will lead the next growth phase of a fast-growing global software company. In partnership with the CEO and as a strategic member of the leadership team, you will scale international operations, strengthen delivery and service excellence, and support sustainable, customer-focused growth by aligning Operations with Product, Engineering, Commercial, and People priorities.
You will be responsible for the end-to-end Operations organization, including Implementation, Customer Support, and Training & Enablement. Key duties include transforming Operations into a scalable, predictable, and internationally consistent delivery function; defining and implementing the operating model (governance, decision rights, performance management, and accountability across the customer lifecycle); and driving execution excellence for complex international software implementations through effective resource planning, capacity management, and operational predictability.
You will build a scalable global delivery architecture, potentially including partner and external delivery capabilities to support continued growth. Additionally, you will strengthen and develop the operational leadership team, fostering a culture of ownership, accountability, performance, and continuous improvement. The role calls for proven senior leadership experience in Operations, Delivery, Professional Services, or a comparable customer-facing environment, expertise in delivery governance and operating model design, a track record of building and transforming delivery/service organizations, experience with external delivery models and partner ecosystems, fluent English with Dutch preferred, and willingness to travel as needed.