The client is seeking a forward-thinking, strategic leader to join the Executive Leadership Team as the Chief Experience Officer, reporting directly to the President & CEO. This leadership role provides strategic direction and oversight to the member-facing functions, including the banking division (retail, broker, commercial, and contact centre), member experience, and the insurance and wealth divisions. The position requires designing and overseeing the implementation of appropriate strategies and programs to develop and grow member relationships, ensuring that service delivery systems and member contact points provide the highest level of member service and satisfaction.
The Chief Experience Officer will offer direction, coaching, and development for the banking, wealth, and insurance networks through oversight and monitoring the effectiveness of all strategies, programs, and activities. This role is crucial in aligning these functions with the overall strategy of the client. The person in this role is expected to embody and promote the organization's values, fostering a member-centric culture with engaged employees, and enhancing the client's reputation as a community partner.
To be considered for this opportunity, candidates should submit a cover letter and resume in PDF or Word Document format. It is important to indicate the role title in the subject line of the application to ensure it is processed correctly. This role offers a significant opportunity for a strategic leader looking to make a meaningful impact in a member-focused financial organization.