The Chief Customer Officer (CCO) will be a key member of the Executive Leadership Team in Wellington, playing a crucial role in shaping Tiaki Wai during its establishment phase and ensuring long-term operational success. Reporting to the Chief Executive Officer, the CCO will be responsible for developing a customer-centric culture within the organization, ensuring that customer experience is integrated into organizational strategy and decision-making processes. The CCO will also be tasked with ensuring that the organization is perceived by customers as transparent, responsible, trustworthy, and easy to deal with, supported by effective automation, digital self-service, and data-driven insights.The CCO will work to align the organization for future success by focusing on delivering value to customers, communities, partners, and shareholders. They will be responsible for ensuring that customer outcomes remain at the core of service design and investment choices, serving as the Executive champion for the customer. The CCO will play a critical role in driving the organization towards operational maturity, ensuring that it is well-resourced and positioned for sustainable growth while maintaining a strong focus on delivering exceptional customer experiences.