This role is an opportunity to join a well-established agency specializing in data-led customer engagement and retention programs. The agency, recently acquired by an international group, is experiencing a phase of growth and has shifted its focus to high-impact CRM initiatives. The workplace culture is collaborative and energetic, emphasizing personality, pace, and quality thinking. As part of a close-knit client services team, you will work across a portfolio of high-profile accounts in a fast-moving, delivery-focused environment. Autonomy and confidence are key as team members are trusted to manage day-to-day client engagements.
The position is senior-level, requiring the successful candidate to serve as the strategic bridge between clients and internal teams. Responsibilities include managing daily operations across multiple key accounts, ensuring briefs are understood and executed to a high standard. This includes a mix of business-as-usual and project-based work, with a focus on CRM strategy, campaign planning, and creative and technical delivery. Key tasks involve leading CRM programs, particularly those centered around seasonal moments and loyalty-focused initiatives, while taking a consultative approach to strategy and optimization.
Ideal candidates should have experience at the Account Director level or be Senior Account Managers prepared to advance. A background in data-led marketing, CRM, or digital agency environments is preferred, alongside experience with large consumer brands. The role suits individuals who are confident, proactive, and capable of operating in fast-paced, project-heavy settings. This opportunity allows for significant ownership of client relationships, strategic influence, and the chance to contribute to award-winning work within a dynamic team environment.