We are seeking a dynamic and experienced Account Director with a focus on the energy and utilities sector for a contract-to-hire role, with remote offsite work. In this position, you will manage and expand a portfolio of utility and energy accounts, representing a team that delivers digital, cloud, and data-driven solutions. You will help identify growth opportunities within existing relationships and support digital transformation initiatives aimed at improving customer experiences, strengthening digital engagement, and enhancing self-service capabilities.
You will build and maintain strong relationships with utility and energy sector clients, serving as a primary point of contact for key stakeholders and executive sponsors. Core responsibilities include leading regular client communications, understanding business and technology needs to position solutions effectively, monitoring account performance metrics and trends, and conducting Quarterly Business Reviews to develop strategic account plans and long-term growth strategies. You will also drive account expansion by uncovering additional client needs, collaborating with cross-functional teams to align efforts, and presenting new products, upgrades, or solutions that deliver measurable business value.
In addition, you will proactively foster trust as a partner and trusted advisor, attend and lead key client meetings and industry engagements to stay aligned with market and client priorities, and anticipate and resolve risks, issues, or challenges to protect satisfaction and retention. The ideal candidate brings 5+ years of experience in the energy and utilities industry and 5+ years in an Account Director, Client Partner, Account Management, Client Services, or similar client-facing leadership role, with proven success managing and expanding strategic B2B accounts. You should also have experience supporting customer-facing digital solutions or digital transformation initiatives in the sector, along with strong communication, negotiation, and relationship-building skills, and the ability to provide accurate forecasting and account insights while partnering on renewals and expansion opportunities.