We are seeking a dynamic Account Director with a focus on the energy and utilities sector to manage and expand a portfolio of utility and energy accounts. In this role, you will represent a team delivering innovative digital, cloud, and data-driven solutions, partnering with utility organizations to support digital transformation initiatives that improve customer experience, digital engagement, and self-service capabilities. The position emphasizes the ability to independently lead strategic client conversations while combining utility industry knowledge, relationship management, and technical acumen.
You will build and maintain strong relationships with key client stakeholders and executive sponsors, serving as the primary point of contact for strategic accounts. Responsibilities include understanding client business and technology needs, leading regular client communications, monitoring account performance metrics and trends, and conducting Quarterly Business Reviews to develop strategic account plans and long-term growth strategies. You will also identify and drive account expansion opportunities within the existing client base and collaborate with cross-functional teams to align efforts that support growth initiatives.
Additional responsibilities include presenting and promoting new products, upgrades, or solutions by highlighting potential business impact, attending and driving client meetings and relevant industry events, and proactively anticipating and resolving risk, issues, or challenges to support satisfaction and retention. You will actively seek client feedback, relay insights to internal teams, and partner with business development for account strategies, contract renewals, negotiations, and accurate forecasting. The role is expected to require at least 5+ years of experience in the energy and utilities industry and 5+ years in senior, client-facing account leadership, along with demonstrated success managing and expanding strategic B2B accounts and supporting customer-facing digital solutions and digital transformation initiatives.