Renee Tonacia is the CX & Digital Lead at Future Leadership, where she focuses on enhancing digital engagement and CRM systems. Based in Melbourne, she is a systems-thinker with a diverse background spanning marketing, sales operations, and data management. Her experience at Future Leadership includes leading group-level digital marketing and managing operations for the CogNative Solutions practice, which specializes in leadership development and executive wellbeing. Prior to this, Renee held various strategic roles at major corporations, including National Account Manager at Field Agent Australia, Business Process Architect at Lion, and several management positions at PepsiCo Australia and New Zealand. Throughout her career, she has specialized in optimizing the intersection of people, process, and technology to drive business performance and customer-centricity. Renee holds a Bachelor of Business and Commerce in International Business and Management from Western Sydney University.