The ideal candidate for this position will have a strong background in operational and people leadership within complex, multi-partner, unionized environments. They will have a proven track record of workforce planning and developing high-performing teams, as well as providing ongoing support and mentorship to create an inclusive and collaborative work environment. The candidate should be dedicated to excellence in service delivery, with experience in leading and implementing change initiatives and building support for these changes. They should also have experience in leading large-scale operations, developing operational plans aligned with growth objectives, and managing complex budgets. Knowledge of public transportation initiatives and relevant regulations is an asset, along with exceptional financial acumen and strong political acumen to navigate community and political landscapes effectively.The ideal candidate should be a skilled communicator with the ability to build collaborative relationships with internal staff, government officials, community organizations, union representatives, and the public. They should have the resilience and integrity to confront opposition, make tough decisions, and uphold the organization's best interests. The candidate should have a strong background in operational performance, with experience in measuring, monitoring, and improving operations for efficiency and reliability. They should be equipped to lead a diverse team, drive innovation, and ensure the public transit system remains efficient, accessible, and responsive to our client's needs.