
The Financial Ombudsman Service is seeking Ombudsman Directors to lead casework teams in the General Banking Directorate. The successful candidates will be responsible for ensuring that decisions are made fairly, impartially, and consistently, while meeting productivity, quality, and efficiency goals. They will play a key role in the senior leadership of the service, developing policy and supporting knowledge frameworks for the Consumer Credit and General Banking Directorates, as well as managing casework teams and operational budgets.
The Ombudsman Directors will have the opportunity to make a real difference in people's everyday lives by resolving disputes between consumers or small businesses and their financial service providers. These positions offer exciting opportunities to contribute to increasing confidence in the financial services industry and ensuring that decisions are made independently on complex and difficult issues. The ideal candidates will have strong leadership skills, a commitment to fairness and impartiality, and the ability to manage teams and budgets effectively to achieve organizational objectives.