The Financial Ombudsman Service is seeking an Ombudsman Director for the Fixed Term position in the Consumer Credit Directorate. This role involves making independent decisions on complex issues and resolving disputes between consumers or small businesses and their financial service providers. The successful candidate will lead casework teams to ensure fair, impartial, and consistent decision-making while meeting productivity, quality, and efficiency goals.
As part of the senior leadership team, the Ombudsman Director will develop policy and knowledge frameworks for the Consumer Credit Directorate and the General Banking Directorate. Responsibilities include assuring the quality of casework, managing casework teams, and overseeing operational budgets. This is an exciting opportunity to make a real difference in people's lives and increase confidence in the financial services industry.