The Head of Operations will support the management team in the strategic development of the process landscape for renewable energies. Working closely with product management and sales units, they will define business requirements and process optimizations in customer systems. Responsibilities include managing service providers, ensuring service quality, and handling customer interactions with external partners. The role also involves developing, implementing, monitoring, and evaluating optimization proposals, as well as establishing standards in operational business. Additionally, the Head of Operations will be responsible for developing and implementing automation opportunities in customer service to increase efficiency, as well as leading and developing a team of up to five individuals.
The ideal candidate will have a completed degree in business administration, business informatics, or a similar qualification, along with substantial professional experience in leadership/management roles. They should have a strong background in process optimization and a proven track record of successfully implementing efficiency improvements. Excellent communication skills and the ability to work collaboratively with internal and external stakeholders are essential for this role. The Head of Operations should also have experience in team leadership and development, with the ability to motivate and guide team members towards achieving common goals.
Overall, the Head of Operations will play a crucial role in driving the strategic development and operational efficiency of the client's renewable energy business. They will lead a team in implementing process improvements, automation solutions, and service quality enhancements to ensure a seamless customer experience. The successful candidate will have a strong background in business and technology, along with proven leadership skills and a passion for driving continuous improvement in operational processes.