
The client is seeking a Global Shared Services Manager/ Global HR Operations Manager to oversee a team responsible for service delivery across multiple jurisdictions globally. This role involves managing the daily operations of the HR shared services team, ensuring high standards of service to the business, and leading on transformation initiatives. The successful candidate will be responsible for providing stability, managing performance, coaching and developing team members, and identifying process improvements to enhance customer service.
The Global Shared Services Manager will play a key role in monitoring service centre performance, analyzing data, and reporting to senior leaders on trends, progress, and solutions. This position offers the opportunity to be part of a fast-paced and constantly evolving environment, while leading a talented and diverse team. The ideal candidate will have a strong background in HR operations, experience in managing a team, and a passion for driving change and transformation within a global organization.
Overall, this role presents an exciting opportunity for a motivated individual to make a significant impact within the client's Global Financial Services organization. The Global Shared Services Manager will be instrumental in ensuring the smooth delivery of HR services across multiple jurisdictions, driving process improvements, and leading on transformation initiatives to enhance service delivery to the business. This position requires strong leadership skills, a focus on customer service excellence, and a proactive approach to driving change and innovation within the HR operations function.