The client Group Head of IT Service Delivery will be responsible for overseeing various functions within the global technology department to ensure high-quality services are delivered to end users. This role involves aligning teams to meet customer satisfaction targets and SLA's, while also adhering to ITIL policies and processes. The successful candidate will lead global service delivery teams, develop and mentor team members, design and implement ITSM services, and establish service level agreements and key performance indicators.
The ideal candidate for this position will have a proven track record in service delivery leadership, with experience managing globally dispersed teams of 10 or more individuals. They will be responsible for resolving escalated and complex issues related to service delivery, as well as developing and executing a continuous improvement plan for IT service delivery. The Group Head of IT Service Delivery will play a key role in ensuring that all teams are aligned to meet customer satisfaction targets and SLA's, while also adhering to ITIL policies and processes.
Overall, the Group Head of IT Service Delivery will be accountable for the successful delivery of high-quality services to end users. They will be responsible for developing and implementing ITSM services, processes, standards, and technology, as well as maintaining service level agreements and key performance indicators. This role requires a strong leader with experience in service delivery management and a focus on continuous improvement in IT service delivery.