The client is seeking a Director of Operations for their 5-star Luxury Boutique Hotel in Sicily. This role will involve overseeing all operational aspects of the property, focusing on quality assurance and guest satisfaction. Reporting to the General Manager and owner, the successful candidate will be responsible for ensuring the hotel consistently delivers exceptional service standards and a bespoke guest experience in line with its luxury positioning. The ideal candidate will be a proactive leader with strong attention to detail, excellent organizational skills, and a passion for hospitality excellence.
Key responsibilities for the Director of Operations include developing, implementing, and monitoring quality control standards across all departments such as housekeeping, F&B, front office, and guest services. Regular audits and inspections will be conducted to ensure compliance with luxury service standards, and the implementation of a department standardization system in accordance with ISO 9000 standards. The successful candidate will play a crucial role in maintaining the hotel's reputation for excellence and ensuring that guests receive a high level of service throughout their stay.
Overall, the Director of Operations will be instrumental in upholding the client's reputation as a premier luxury destination in Sicily. This role requires a proactive leader who can maintain high service standards, implement quality control measures, and ensure that guests have a memorable and personalized experience. The ideal candidate will have a strong background in hospitality, exceptional organizational skills, and a commitment to delivering excellence in all aspects of hotel operations.