The ideal candidate for this IT leadership position should have a strong background in delivering customer-focused IT services and optimizing processes within a large organization. They should be able to align IT service delivery with organizational goals and have a deep understanding of how client services drive institutional success. The candidate should also be able to anticipate emerging IT trends and adapt strategies to meet the evolving needs of a diverse user base, ensuring that the client services team is prepared for future challenges.In addition to technical expertise, the ideal candidate should possess strong leadership and people management skills. They should be able to mentor and coach teams to achieve high performance and foster a culture of continuous improvement and innovation. The candidate should also have advanced problem-solving abilities to navigate complex challenges and ensure that IT services are seamlessly integrated with broader institutional objectives. Finally, they should demonstrate a commitment to continuous learning and education, reflecting the core values of our client.