This role is focused on improving customer experience and community satisfaction by implementing continuous improvement strategies across various functions. The goal is to prioritize people in service design and delivery while adhering to statutory governance requirements. The responsibilities include managing customer channels, resolving complaints, improving services, corporate planning, and performance evaluation. The role requires a balance of operational and strategic thinking, with an emphasis on performance, efficiency, data analytics, process mapping, and understanding community expectations.The successful candidate will be responsible for driving change through data-driven insights and ensuring that services meet customer needs effectively. They will play a key role in identifying areas for improvement, implementing changes, and monitoring performance to ensure continuous enhancement of services. The role requires a strong focus on customer satisfaction, community engagement, and operational efficiency to achieve our client's goals and objectives.