Back in the day, leaders built their company’s with vision, expertise and sheer will, shaping the business world around them. Today, the business world shapes leaders, pushing them to adapt and change in the face of social technology’s revolutionizing impact. Technology has connected, networked, and empowered employees, customers, partners and investors. In many cases, the size of a company’s network is now larger than the enterprise itself. Even if the actual number of customer’s may not have changed, the fact that they are connected, speak to each other, and speak out into the world has completely overturned the paradigm. A million single, unconnected customers are very different from a million linked customers who can rally behind a single voice, opinion, or purchasing behavior.